This is the privacy policy (“Privacy Policy”) of XPayBack Pte Ltd and its subsidiaries, affiliates, brands, related and/or associated companies/brands, and jointly controlled entities (including all of their shareholder(s), director(s), employee(s), supplier(s), contractor(s) and/ or permitted person(s)) (collectively referred to as "XPayBack", “we”, “us” or “our”). XPayBack is committed to respecting and protecting your privacy online. This Privacy Policy explains our practices regarding the collection, use, disclosure, storage, transfer, and/or processing of your personal data.


Usage of Services

  1. Posting content on the Platform:
    1. you shall be required to log on using your registered mobile number/ username/email address/Facebook account and password.
    2. by uploading/posting any Content, and in consideration of you using the Services, you automatically constitute you granting a royalty-free, perpetual, irrevocable, transferrable, worldwide license to XPayBack to (a) use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, transmit and display such Content (in whole or part) and/or to incorporate it in other works in any form, media, mode of delivery or technology now known or later developed, (b) display online or offline your Content (or part thereof, or any modification, adaptation, translation or derivative works thereof) online and offline and permit others (including without limitation XPayBack’s co-brand partners) to do the same, and (c) permit other users to access, reproduce, distribute, publicly display, prepare derivative works of, and publicly perform your content via the Services, as may be permitted by the functionality of those Services (e.g., for users to re-blog, re-post or download your content). Further, the license you have granted to us as aforesaid shall not lapse notwithstanding that we have not used, distributed, displayed, published, or adapted/modified any of the Content for any duration.
    3. You shall, under no circumstances, upload any Content that:
      1. belongs to another person and to which you do not have any right;
      2. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner;
  1. infringes any patent, trademark, copyright, or other proprietary rights;
  2. violates any law for the time being in force;
  3. deceives or misleads the reader/viewer about the origin of any information, or contains any information that is grossly offensive or menacing in nature;
  1. you shall be solely responsible for safeguarding your login details including username and password and we shall have no liability whatsoever.
  1. If you are under the age of majority as per the laws of your country of residence (“Minimum Age”) you may not register for an account. XPayBack does not include any age-inappropriate. User data is processed by XPayBack, through verification and other internal checks, in a manner that both protects any user information as well as advances the best interests of children. Parents/adult guardians are required to monitor/regulate the content being viewed by their wards who have not attained the Minimum Age. Parental control tools available from third-party vendors/service providers might be useful in this regard. It shall also be the responsibility of parents/adult guardians to ensure that their wards do not view Content that is not appropriate for them.
  2. Unless otherwise expressly stated, XPayBack does not promise to provide you with any support for the Services. If XPayBack does provide you with support, it is at XPayBack's sole discretion and does not mean that we will continue to provide you with support in the future.
  3. XPayBack reserves the right to charge fees for use of or access to the Services (and any associated support), whether currently in existence or not, in XPayBack’s sole discretion. If XPayBack decides to charge fees XPayBack’s payment terms will apply and XPayBack will provide you with prior notice.
  4. XPayBack prohibits sending unsolicited emails or messages using the Services. You may not in connection with the Services engage in commercial activity on non-commercial properties or apps or high volume activity without XPayBack’s prior written consent. You may not engage in conduct or activity that is disruptive to the Services or the experience of other users.

Types of Information We Collect

We may collect different types of information from you depending on how you use our Services, including Personal Information. “Personal Information” means information that relates to an identified or identifiable natural person. The categories of Personal Information we may collect are listed below. Certain types of Personal Information may fall under more than one category.

We may also collect information that does not generally identify you but may become associated with your account. We may use information that does not identify you for any permissible business purpose under applicable law.

We do not collect, transmit, store, or otherwise process any of your Personal Information through the Privacy Apps.


Use of the XPayBack Web Extension / Button

XPayBack’s web extension only collects data on shopping sites that XPayBack works with. We do not collect browsing data from your search engine history, any information from your emails, or information on websites that do not work with XPayBack.

XPayBack’s web extension also collects the following information to let us understand how our users engage with our services on our merchants’ sites and to ensure our products are working correctly so that you may enjoy a better shopping experience:

None of the information we collect contains any personally identifiable information such as email addresses or names, nor does XPayBack’s web extension collect any sensitive information such as credit card data, bank data, or passwords.

Accuracy of your Personal Data

We take it that all personal data provided by you is accurate and complete and that none of it is misleading or out of date. You will promptly update us in the event of any change to your personal data. Please note that your failure to maintain accurate, complete, and up-to-date personal data (including having an invalid or expired payment method) may result in your inability to access and use the Platform and/or Service.

Collection of Personal Data

The term “personal data” refers to any data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which we have or are likely to have access, including data in our records as may be updated from time to time.

XPayBack may collect data from you will depend on the products, services, and promotions that you use or subscribe to. XPayBackcollects this data to enable our services and our platforms to function properly and to help us better understand how they work on different devices and browsers.

We may collect the following personal data from you:

XPayBack will collect Personal Data relating to you when you:

We may also collect your personal data from a variety of sources, including without limitation in the following situations:

We may also receive your Personal Information from social media (e.g., when your Personal Information is accessible on a user’s social media profile).

We abide by this Policy when we use Personal Information provided to us by third parties. However, we do not control the Personal Information that third parties collect or how they use that Personal Information. You should review the third parties privacy policies for more information about how they collect, use, and share information they obtain and use, including the information they may disclose to us if you use their service credentials to log into our Services.

Security of Personal Data

XPayBack ensures that all Personal Data collected will be safely and securely stored and has implemented stringent measures to secure and protect your information. These include:

Use of Personal Data

We may use information collected as described in this Privacy Notice to:

We will not use Personal Data relating to you for purposes other than what we have informed you, or which we are permitted or required under local law and regulations.

We will only retain Personal Data relating to you for only as long as there is a business or legal need.

Information Related to the Referral Program

XPayBack allows users to invite friends and family to sign up for our Services. Sometimes we offer a promotional value for every friend or family member who signs up and places an order through your referral link. To help you do this, we may request you to grant us access to your mobile device address book. You can then direct us to send referral emails to contacts you select in your address book. By sending a referral, you also consent to XPayBack sending your public profile image to the contacts you select to receive a referral link. By choosing to invite a friend you represent that you have received the friend’s consent to provide his or her name and email address with us. XPayBack will use that information to send an email inviting him or her to visit the site and will store that information to track the success of the referral program and may send marketing emails. You can also send an SMS with a referral link to your contacts. If you use this option, you understand that XPayBack does not control the timing, content, or recipients of these SMS messages.

If you are referred to XPayBack through one of our referral programs, or if someone attempts to refer you, we may share your name, whether you have already signed up for XPayBack, whether you are a new customer, and whether you have placed a qualifying order with XPayBack with the person(s) who referred you.

Disclosure of Your Personal Data

We will not sell, rent, transfer or disclose any of your personal data to any third party without your consent. However, we may disclose some of your personal data to the following third parties, for one or more of the above Purposes:


When you register as a user on XPayBack, we will also use Personal Data that you have provided to send you promotional e-mails from time to time so as to update you about the latest offers, rewards, deals, products, or services from XPayBack or our preferred partners. You can unsubscribe from our promotional e-mails at any time through the unsubscribe function within the promotional e-mails.

Your Rights


When You avail of our Services on the Platform, a persistent cookie is placed on Your computer.

This enables us to track any purchases You make with our participating retailers and award cashback/rewards/points to you. If You do not have such persistent cookies enabled on your computer You will not be able to earn cashback/points on your online shopping via our platform.

Disabling/enabling cookies: You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our platform if cookies are disabled.

Some cookies on the Services come from third parties. These cookies improve your experience by helping us better tailor our Services to you. For example, Google Analytics may use cookies to collect your Personal Information on our behalf to analyze your use of the Services.

Contact Details

If you have any questions about this Privacy Policy or have any further queries, or would like to make a complaint or data access, correction, or limitation request in respect of your personal data, you may do so by adjusting the settings in your account maintained with us or contact us at or via the communication channel on the Platform.

Last updated on 29 April 2022